Savannah Michelle Alward

Last updated July 13th 2007
Resume powered by emurse

Savannah Michelle Alward

18 Douglas Road
Limington, Maine 04049 USA

1207-637-3167

n/a

-

OBJECTIVE

-
A Challenging position in a growing organization where I can utilize my knowledge and experience, while maintaining proven technical skills.

-

SKILLS

-
  • CSA (Client Support Administrator) Certified
  • Able to Provide networking communication and basic computer tech support.
  • Skilled in various computer programs such as: SMS-REMEDY, Microsoft Windows, Microsoft Word, Microsoft Excel, and Microsoft Outlook.
  • Experienced in system-operations training, and customer service, while always demonstrating a positive attitude.
  • Established knowledge of computer components and installation, as well as peripherals,data entry and file updating.
  • Experience with Scheduling, filing, and redesigning file plans.
  • Familiarized with working in a fast paced help desk operation providing computer tech support to over 15 squadrons.
  • Able to work under pressure and accustomed to meeting tight deadlines.
  • Fast Typing abilities.
  • Excellent telephone, filing, interpersonal and organizational skills.



-

WORK EXPERIENCE

-

June 2002 - November 2004
Computer Sales Representative/Reservations

Scotia Prince

South Portland, Maine 04102
  • Responsible for making and maintaining Scotia Prince's customers reservations,meal tickets, parking and rooms in the computer data base.
  • Maintained/updated costumers files in data base.
  • acted as liaison between clients and reservations legal staff.
  • Cashier experience when purchasing tickets at the main window.
Gained excellent experience in telephone skills and costumer service, as well as basic computer network knowledge.

-

June 2006 - September 2007
Information Management (CSA)

USAF-MILITARY

Spangdahlem AFB Germany
  • Responsible for all of the Maintenance Group's networking malfunctions, computer errors, in processing procedures, file planning, computer replacement, updating/restoring file plans , and overall to provide the basic computer tech support for all of our squadrons issues.
  • Preformed System Re-formats, loaded SDC (Standard Desktop configuration), also installed required TC NO Patches.
  • Added computers to network domain.
  • Worked with SMS-REMEDY, for trouble shooting tickets/went out on Jobs for tech support.

-

-

EDUCATION

-

August 2002 - June 2006

Bonny Eagle High School

High School Diploma

  • Bonny Eagle High School

-

July 2006 - September 2006

Keesler AFB (TECHNICAL SCHOOL)

Mississippi

13 Community college of the Air force credits

  • Information Management-Tech

-

-

CERTIFICATIONS

-
CLIENT SUPPORT ADMINISTRATOR CERTIFIED

-